Frequently Asked Questions

Check out our most frequently asked questions here, if you still need help then please contact us.

Our Products

How do I order a portrait?

To order a portrait, go to our portraits page and choose the style you want. Then, follow the steps shown on the product page. If you need any help, don't hesitate to reach out to us. We're always here to assist you!

What kind of photo can I use for my portrait?

We accept all kinds of photos, just make sure that the photo is clear, the subjects are well-lit and is taken from a good angle to ensure our artists can produce the best portrait possible.

What if I don't like the artwork?

Before we create any of your physical products, we will send you a digital copy of your artwork via email to review. If for any reason you don't absolutely love it, we will make as many changes as necessary until it's perfect for you. This process ensures that there are no surprises and guarantees that you will receive a portrait that you'll adore.

What sizes are available for the portraits?

We offer our portraits in a variety of frame sizes, ranging from 25x33cm to 49x64cm (these are the frames outer dimensions). You can select the size you want when purchasing your portrait. If you'd like a custom size, just let us know and we'll do our best to make it happen for you!

Can I order multiple framed prints of the same portrait?

Absolutely! You can order as many framed prints as you want of a specific portrait. Simply increase the quantity of the frame you have selected in your shopping cart before checking out. If you want to add a different frame to your order, just visit our Frames Collection and add the style you want to your cart. We'll make sure your artwork is added to all the frames in you order.


Where do you deliver to?

We deliver everywhere in the UK, free of charge. If you live outside of the UK and would like to order from us, please get in touch so we can arrange international delivery for you.

How long will it take to receive my portrait?

We have two order speed options that you can choose from when creating your order. If you opt for standard order speed it will typically take 7-10 days from ordering your portrait to it arriving at your door. If you opt for express order speed it will typically only take 3-5 days from ordering your portrait to it arriving at your door.

With both of these options the exact time will vary depending on how quickly you approve your artwork.

What if it doesn't arrive in time for a special occasion?

Our philosophy is that a heartfelt, personalised gift that's a little late is always going to be appreciated more than a generic one that arrives on time!


What is your returns policy?

Since each portrait is custom-made and your artwork is approved by you before creating any products, we don't accept returns or exchanges unless your item arrives damaged. But if you do have any issues, please don't hesitate to contact us. We'll do our best to help you out!

How do I contact you?

You can contact us via email at or through our contact form on the website. We strive to respond to all inquiries within 24 hours.